Refund policy

Returns/Exchanges (if applicable) 

Unfortunately, we don’t  offer refund ONLY exchange or store credit.

We only exchange for size error, defective or damaged. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items can be exchange within 10 days after receiving delivery. 

Several types of goods are exempt from being exchange/refund. Perishable goods such as sea moss, gift cards, beauty care products, skin care products workshops, or digital products (website services). 

Failure to attend our live workshops forfeits admission to future workshops and is nonrefundable. Workshop recordings are available until they are deleted out of our database. Unfortunately, our workshop recordings are not available for lifetime access. 

If you need to exchange your item, send us an email at info@theecommbuilder.com and mail your item to: 229-19 Merrick Blvd #614 Laurelton, NY 11413. 

You will be responsible for paying for your own shipping costs if item being exchange because of a error cause by you.

If you are shipping an item over $75, you should consider using trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wholesale orders that are exchanged or refund base on the owner discretion will be charge a 15% restocking fee.